FAQs

Shipping & Handling

Cord Blood Shipping & Handling - FAQs

How is my baby's cord blood sent to CBR's laboratory?

CBR's One-Step ShippingSM service makes returning your baby's collection kit to our lab as simple as a single phone call. After the collection, the labor and delivery staff will return the collection kit to you or a designated family member. The collection kit is prelabeled and folds into a crush-resistant cube.

With one simple phone call, CBR's convenient One-Step Shipping prearranges an express courier pick-up from your hospital room so you can relax with your new baby. Real-time tracking to our lab in Tucson, Arizona, helps us monitor your shipment to ensure fast delivery, which is important for maximum cell viability. You will receive confirmation from us as soon as your baby's cord blood is received and processed.

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How long will the cord blood remain viable in the kit after collection?

For the best results, we want our clients to ship the cord blood to us as soon as possible. We request that each sample be received at CBR's laboratory within 24 to 32 hours after collection. To be safe, we should receive the sample no later than 36 hours after the collection is performed. With CBR's One-Step Shipping, the collection kit is typically delivered to CBR's Arizona facility from anywhere in the U.S. in less than 24 hours.

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Does my baby's cord blood have to be kept at room temperature before shipping?

Yes, your baby's cord blood stem cells should be kept at room temperature. Never refrigerate the kit or expose it to freezing temperatures or extreme heat, like in a closed vehicle or car trunk.

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What if I do not live in the U.S.?

We proudly serve clients in more than 82 countries around the world. International couriers are available to provide customs clearance and provide delivery to our laboratory within 36 hours of collection. International shipping fees will vary.

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Banking cord blood does not guarantee that the cells will provide a cure or be applicable for every situation. For inherited genetic conditions, the child will not be able to use his or her own stem cells. A matched sibling's stem cells would be the first choice. Ultimate use will be determined by the treating physician. Treatment for brain injury and juvenile diabetes is experimental and currently requires the use of your own cord blood. Medical treatments using family banked cord tissue are in early research and are not available today; there is no guarantee that therapies will be developed in the future.
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