CallMiner Technology Integral to Cord Blood Registry Achieving Industry Leading Client Satisfaction

FORT MYERS, FLA. and SAN BRUNO, Calif. - February 24, 2009 - CallMiner, the leader in enterprise speech analytics solutions, today announced that Cord Blood Registry® (CBR®), the global leader in the collection and preservation of newborn stem cells from umbilical cord blood, has completed implementation of CallMiner Eureka!® for all of the company's call centers

Call Miner Eureka is the first speech analytics solution that automatically analyzes and reports on the content, context, purpose and outcome of every recorded conversation with a client or prospective client. According to CBR, CallMiner's speech analytics has been a key component of the company's continuous improvement process at its call centers.

"Our goal is to ensure that everyone who contacts Cord Blood Registry is extremely satisfied with the experience," said Johnnie Domingue, CBR's chief operations officer and chief financial officer. "We maintain a 99 percent satisfaction score from the expectant parents who have entrusted us with processing and storing cord blood stem cells of their newborn. As our business has grown, CallMiner Eureka has helped us be more efficient and effective at maintaining our extremely high level of service."

Cord Blood Registry installed Call Miner Eureka in its first call center two years ago. With the recent completion of the final phase of implementation at its newest call center, CBR has the ability to analyze 100 percent of calls and ensure that the company's Cord Blood Education Specialists comply with all of the company's quality metrics.

"The intelligence CBR is gaining from the Eureka implementation will continue to give them a competitive edge in the marketplace," said Jeff Gallino, CallMiner's chief technology officer. "With more immediate, more accurate data about customer interactions, CBR has been able to better anticipate clients' needs and has set a very high bar for customer service in its industry."

CallMiner Eureka has also been important for CBR's efforts to ensure strict compliance with HIPAA regulations as well as deliver education about cord blood banking preservation that is consistent with public health policy.

"Procedural compliance, especially in the healthcare industry, is a critical component of customer service," said Yair Avgar, CBR's chief technology officer. "CallMiner's solution provides a solid methodology for compliance, which was paramount in our decision to implement the technology."

About Cord Blood Registry
CBR® (Cord Blood Registry®) is the world's largest and most experienced stem cell bank. For more than 15 years, we have led the industry in technical innovations. We are entrusted by parents with storing cord blood and tissue for more than 400,000 children. Moreover, CBR was the first bank to offer families in the U.S. storage for stem cells contained in cord tissue, which may help repair the body in different ways.

CBR has also helped more clients use their cord blood stem cells in treatments than any other family bank. Our research and development efforts are focused on helping leading clinical researchers advance regenerative medicine that may help families in the future. For more information, visit www.cordblood.com.